All service orders must go through the service order close procedure. In this procedure the following actions are taken:
- Return unused spare parts.
- Define the charge method (fixed price handling or time and material basis).
- Charge all or some of the parts internally.
- Change the prices.
- View the total order value and profits.
Finally, when closing the service order, the order is validated against the rules defined by the order type.
Note: When a service order is registered, the order and its respective lines are always set to the Hold invoice status, which can only be released by going through this routine.
Enquiries and printouts
- Service order enquiry
- Print service report