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This routine calculates two supplier service levels for each item/warehouse combination in the selection. These service levels are defined by how often you receive the goods you requested, when you requested them. The two service levels are:
| Level | Description |
|---|---|
| Transaction service level | This level is calculated by dividing the total number of order lines delivered on the requested date by the total number of lines delivered. It is calculated according to item/warehouse level for the selection. |
| Quantity service level | This level is calculated by dividing the total quantity delivered on the requested date by total quantity delivered. This is also calculated according to item/warehouse level for the selection. |
You define “on time” as either confirmed date or requested date.
The information used to evaluate the service levels is taken from the Purchase statistics file.
Sequence
- Item group
- Warehouse
- Supplier
Selection
- Supplier
- Item
- Item group
- Warehouse
- Reception date
- Allow deviation (+/-)
- If you want to allow days on either side of the expected dispatch time where the orders in this selection will still be considered on time, enter the number of days in this field. For example, if you enter a 2, the system considers all orders received within two days of the expected dispatch time to be on time.
- Confirmed
- Set to YES if you want to evaluate supplier service for this selection on date the supplier promised delivery on the Purchase order confirmation versus the actual dispatch time. Otherwise, leave NO. If you do not set this field to YES, then you must set the Requested field below to YES.
- Requested
- Set to YES if you want to evaluate supplier service for this selection on requested dispatch time versus actual dispatch time. Otherwise, leave NO. If you do not set this field to YES, then you must set the Confirmed above to YES.
- Details
- Set to YES if you want this report to contain detail level information. Set to NO if you want this report to contain summary level information. The detail level includes the service level for each item/warehouse combination in the selection, and totals for each sequence category. The summary level only includes totals for each sequence category.